FAQs – SuiteFleet

December 4, 2022 2023-01-15 14:30

Frequently Asked Questions

Below, you will find some FAQs we get asked from our customers. 

What are the solution capabilities of SuiteFleet?

SuiteFleet has powerful mass upload for orders through APIs, automatic assignment of drivers, and live monitoring of drivers and consignments.

What type of industries does SuiteFleet serve?

SuiteFleet serves Retail, CPG & FMCG, Waste Management, Pharmaceuticals, Grocery, Fashion, and eCommerce.

Who are SuiteFleet's customers?

Unilever, Amazon, Patchi, L’Oreal, Burberry, Dior, Nespresso, Chalhoub Group, Al Shaya Group, Gourmet Blanc, Bath and Body Works, Mitchell, Bateel, VOX, and Badia shop. There are 37,000 active customers benefitting from SuiteFleet. 

Is SuiteFleet a good fit for my company?

Our route planning and dispatching software are suitable for a wide range of businesses, including utilities, home-delivery services, field services, and others. Businesses of all sizes can use it. So, whether you plan for one vehicle or a thousand, SuiteFleet can help you save money, and time and boost efficiency from the start.

Is SuiteFleet easily integrable?

Yes. Don’t worry about your ERP integration as it is integrable through APIs with ERPs, CRMs, or E-commerce platforms. 

Can Orders be imported from MS Excel?

Yes. You can upload the data of optimized routes for your drivers, showing constraints and requirements such as time windows, geographic zones, and shift schedules using a CSV file or through our limitless integrations.

Can I choose specific Drivers to specific Orders?

Of course you can.

Is there a limit to the amount of orders that can be planned at once?

No. You can import any number of orders at once.

How accurate are SuiteFleet ETAs?

Machine learning powers our route optimization system. Every month, we use millions of deliveries to increase the accuracy of our system. We offer some of the most realistic and accurate ETAs in the industry! This not only boosts delivery efficiency but also allows you to provide a 5-star delivery experience to your consumers.

What if the driver lost internet connection during the trip?

If the connection or coverage is lost, don’t worry about your data as SuiteFleet includes built-in high-level data encryption to protect all completed operations, including the location data associated with the shipments. When the driver returns to a coverage area, it is safely transferred to the cloud. You may be assured that your shipping information is always safe and secure.

How, and when, do I measure progress?

In terms of progress measurement, SuiteFleet will lead you through the stages that reflect progress and the plan for providing an expected timeline. 

Is the customer support good?

Our customer service team are highly responsive as they troubleshoot customer requests effectively to deliver better customer support service experience.

How do I get a free trial?

Start your free trial from here. (no credit card needed)

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