White glove delivery is a term used to describe shipping services that exceed expectations of standard delivery. Often, white glove services are the preferred choice when shipping furniture or other high-value . and special care items. A 2021 uShip survey found that 64% of Americans purchased a “big and bulky” item online in 2020; 73% of respondents bought these products at a higher frequency than they had before COVID, and 45% said they would continue to shop for large products online after the pandemic ended.
If you sell valuable items like expensive art, fine furniture, or other high-end products, you probably want the delivery experience to reflect the quality of your goods and services. To achieve this, you may want to offer a premium delivery service to your customers.
White glove delivery services can help you do just that. With this service, you can provide an extra level of care and attention to detail that matches the premium price your customers paid. If you’re interested in implementing white glove delivery, keep reading as we will explore five benefits of white glove delivery that make it worth considering for your next shipment.
What is White Glove Delivery?
White glove delivery is a type of shipping service that offers more than just the transportation of goods. It involves careful handling, protective packaging, delivery to a room of choice, assembly, installation, removal of old items and packing materials, and sometimes even pre and post-site inspections.
White glove delivery is ideal for products that are large, heavy, fragile, valuable, or require special care during delivery. White glove delivery providers are trained and equipped to deliver your items quickly and safely every time. They also offer attentive customer service and flexible scheduling options. White glove delivery can enhance your customer satisfaction and loyalty by providing a premium and hassle-free experience.
Benefits of Offering White Glove Delivery for eCommerce Businesses
1. Better Customer Service
One of the main benefits of white glove delivery is that it provides better customer service than regular delivery. With white glove delivery, customers are always the top priority. They can enjoy:
- Scheduled, assured deliveries that fit their convenience and availability
- A single point of contact throughout the shipment process
- Attentive service from trained and equipped delivery professionals
- Product assembly or dismantle services on-site
- Packaging disposal and site cleanup
White glove delivery service professionals are trained to deliver your shipment quickly and safely every time. They also provide feedback and follow-up after the delivery to ensure customer satisfaction.
2. Protective Packaging
Another benefit of white glove delivery is that it ensures protective packaging for your shipment. White glove delivery services adhere to high standards that protect your package against damage by using premium packing materials like wooden crates, packing peanuts, styrofoam, movers wraps, bubble wrap, glass masks, cardboard, and more.
White glove delivery services also take steps to keep your shipment safe from movement during transport, as well as protection from moisture. They use specialized equipment if necessary to handle your product’s unique needs and take all special considerations into account.
3. Delicate Handling
It offers delicate handling for your shipment. White glove delivery service professionals are trained to handle your product with top-level care throughout the entire packaging, shipping, delivery, and setup process.
They wear white gloves to symbolize caution and premium services during the delivery process. They also inspect your product before and after delivery to ensure its quality and functionality.
4. Product Assembly or Dismantle
It includes product assembly or dismantling services on-site. White glove delivery service professionals will carry your shipment to the place it needs to be unloaded and then set it up in a safe, timely manner.
They will also dismantle and remove the old product you are replacing if needed. This saves you time and hassle from having to do it yourself or hiring someone else.
5. Competitive Advantage
It gives you a competitive advantage over other shippers or retailers who do not offer this service. White glove delivery service is a major selling point for customers who are looking for convenience and safety in their delivery.
Customers today purchase more expensive or oversized goods online than ever before, and they expect more from a delivery company than just speed. By providing white glove delivery services for e-commerce fulfillment, you can increase customer loyalty, retention, and referrals.
Which businesses have white glove delivery services (and when do they offer them)?
White glove delivery services are available for various types of businesses that need to provide extra care in handling and shipping their products. E-commerce businesses, art galleries, fresh goods stores, luxury goods dealerships, B2B supply companies, and furniture stores are among the many examples of businesses that can offer white glove delivery services.
Shipping carriers and courier services are also known to offer white glove delivery services alongside their standard delivery options. Some leading courier companies, including DHL, FedEx, and UPS, provide white glove delivery services.
Conclusion
As you can see, there are many benefits of white glove delivery that make it a worthwhile investment for shippers who want to provide an exceptional customer experience. White glove delivery service is not only good for customers but also good for business.
If you are interested in finding out more about how white glove delivery can help you ship or receive products that require special care during processing, delivery, and setup, you can contact us now or you can start a 14-day free trial. We’d be delighted to support expanding your logistics operations. Thanks for reading.
